CDA SHIPPING: Between/Between: $16 & $100 USA SHIPPING: Start at $120
CDA SHIPPING: Between/Between: $16 & $100 USA SHIPPING: Start at $120
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Customer service!

In my opinion, good customer service means: smiling, listening, advising and being patient.

I really like these different points that make the strength of customer service:

  • Smile ;
  • To compliment ;
  • Build confidence ;
  • Give your opinion honestly;
  • Answer questions with simplicity;
  • Understand customer needs, challenges and strengths.

It's a change in front of the seller in a shop that practically forces us to back down because of his excessive dynamism. I think some sellers get the wrong impression because of the first sentence they say:

  • Do you need something ?
  • A moment. I'll get back to you in a few minutes.

Unless you are completely lost in life and have time to waste, you don't like this kind of approach. And right now the customer approach is so important. Nobody likes the mask but we have to wear it. So we all have to be indulgent and review our ways. Both for the customer and for the seller.

Personally, I much prefer the approach of the newspaper seller of the time: he doesn't hesitate to say what he sells, at what price and he is positioned in the best place to be seen. In the past, you could see him every day and even if he shouted, he was socially accepted. Why ? Because this salesman, if he was smart, was giving away the headlines for free and he was charging for the details. When I see a seller, that's what I want. I want him to sell me what has the most impact and let me watch/study the details.

I must say that I had an experience where customer service was proven to be effective. This experience allowed me to confirm the value of a mistake and the need to redirect the objectives of my company .

It is important to have problems for the development of the company!!

Jeff Theberge

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